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This online store is managed and administered by.
Name: NETWORK LOGIC Ltd (The Merchant)
UIC/BULSTAT: 201139421
Headquarters and registered office: Sofia, Vitosha district, Blvd. 425, Tsar Boris III Street,
Address for correspondence: Sofia, Vitosha district, 425, Tsar Boris III Street
Email: contact@herbawave.com
Art.1 (1) The merchant shall be responsible for arranging the delivery and handing over the goods(s) to the customer by using an external forwarder within 24 hours from the time of the order, but no later than the first working day following the day of the email confirmation.
(2) Customers can choose a freight forwarder to deliver the relevant goods subject to the distance purchase contract. They shall have the right to decide whether the goods are to be delivered to an address specified by them or to the office of the relevant forwarder.
(3) The merchant is obliged to pack the goods appropriately to preserve their integrity and original appearance until their delivery to the respective customer.
(4) The merchant shall deliver goods subject to a distance purchase contract throughout the European Union
Art.2 (1) If the merchant cannot deliver the product(s) subject to the distance purchase contract because they are not available, he is obliged to notify the customer of this within 24 hours from the moment he becomes aware of the lack of availability.
(2) If payment is made by card, the money shall be refunded within 10 working days.
Art.3 (1) Except as otherwise stated on the relevant product page or category, the standard delivery time for each item is 1 (one) to 5 (five) business days from receipt of order confirmation.
(2) When we have promotional campaigns, including during national holidays in the Republic of Bulgaria, the delivery period may be extended to 10 working days.
(3) In the event of incorrect data required for the delivery, as well as in other cases in which due to the volume or nature of the order, or due to unforeseen circumstances, a longer delivery period than that specified in the preceding subparagraphs is required, the Customer shall be promptly notified.
Art.4 (1) The customer or the third party, is obliged to inspect the goods before acceptance for obvious defects, shortages or goods different from the ordered ones. If such a circumstance is found, the Customer shall immediately notify the Merchant. If this is not possible, he should NOT accept the goods until he establishes contact with the Merchant by telephone or e-mail.
(2) If the actions referred to in the first sentence of the preceding paragraph are not carried out, the goods shall be approved and the customer shall lose the right to claim later that the same were delivered with manifest defects or shortcomings. An exception to this rule shall only apply to products dispatched other than those requested in the order concerned.
Art.5 (1) The merchant shall be liable for any lack of conformity of the goods existing at the time of receipt of the ordered goods.
(2) The exercise of the right of complaint under par. 1 shall be exercised by completing and submitting the claim form.
(3) Upon receipt of the completed form referred to in the preceding paragraph and after ascertaining the lack of conformity, the customer shall be entitled to receive goods that conform to the contract at the expense of the former.
(4) If the performance of the delivery of the goods subject to the distance purchase contract is not possible, the User has the right to a price reduction for partial performance or to cancel the contract by refunding the price paid for the goods through a bank account specified by him within 14 days of the request.
Art.6 (1) Customers who have the status of consumers within the meaning of the Consumer Protection Act shall have the right to withdraw from the contract within 14 days from the date of acceptance of the ordered goods, without giving any reason, without compensation or penalty. The exercise of this right can be done by filling in and sending a standard form (see Appendix 1 to these GTCs) to this effect to the Merchant at the contact e-mail address indicated.
(2) The merchant shall, within 1 working day from receipt of the notification, send confirmation of the received application for withdrawal by the customer.
(3) Upon receipt of confirmation that the exercise of the right of withdrawal is valid, the Customer is obliged to send back the goods that he has received. For the exercise of the right of withdrawal to be valid, all of the following requirements must be present:
Art. 7 (1) Upon exercise of the right of withdrawal, the costs of the returned goods shall be deducted from the refund paid, except in cases where the Customer pays the costs of returning the goods himself.
(2) The Merchant shall be entitled to refuse to reimburse the additional cost of delivery of the Goods if the Customer chooses a delivery method other than the most economical standard option provided by the former.
Art.8 (1) The merchant shall reimburse all sums received from the consumer, including the costs of delivery, without undue delay and no later than 14 days from the date he was notified of the consumer’s decision to withdraw from the contract. The merchant shall refund the amounts received using the same means of payment used by the Customer. An exception to this rule shall only be made if the latter has expressly agreed to the use of another means of payment and provided that this does not entail any costs for the Merchant.
(2) The merchant shall be entitled to retain the amount paid by the Customer until he has received the goods or until the latter has provided proof that he has sent the goods back, whichever is earlier.
Art. 9 The exercise of the right of withdrawal shall not be allowed for goods which fall into one of the following categories: